Refund policy
We stand behind the quality of our Shim products and are pleased to offer a 30-day free trial. If you wish to initiate a return, please do so within 30 days of receiving your order. You can begin the return process by clicking on the chat bubble or reaching out to our dedicated customer support team at admin@shim-shop.com . Ensure that your return is shipped and in transit to us within 10 days of receiving confirmation for the return request to facilitate a refund.
Note: If you've already requested a return within the 30-day free trial and are awaiting a response, rest assured that you are covered.
For eligible returns, a pre-paid return shipping label will be provided for U.S. orders and shipping from a U.S. location. If an alternative carrier or label is used, please provide the associated tracking information. Shipping costs for different carriers or labels are non-refundable.
To qualify for a full refund, returned items must include the product, original packaging, instructions, and accessories in good, working condition with normal wear and tear.
All returns undergo a thorough inspection upon receipt to ensure the good working condition of all components. If any components are missing, dirty, or damaged, the corresponding cost will be deducted from the refund.
Allow up to 10 business days for processing after receiving your return. We can only process returns for products purchased directly from Shim-shop.com. Refunds will be credited to your original payment method, taking 7-10 business days to appear. Shipping fees are non-refundable, except for orders that qualify for free shipping.
Customers who buy Shim devices from authorized retailers or resellers should contact them for return-related queries.
For international orders: Returns are not accepted for those with unpaid customs fees. Additionally, Shim does not cover return shipping fees for international orders.
Shim Returns Address: 2900 NE 7TH AVE STE 17-08 MIAMI FL 33137
Warranty: All Shim purchases from Shim-Shop.com or authorized 3rd party retailers are covered by a 1-year limited warranty. Contact our support team with proof of purchase to initiate a warranty claim.
Delivered, Not Received: Orders marked as delivered but not received are not refundable. A replacement will be issued. To prevent loss, a different secure U.S. shipping address with a signature requirement is necessary.
Damaged in Transit/Missing Items: Orders damaged in transit with missing components can be replaced if the following conditions are met:
- Photos of the torn, damaged shipping package are provided.
- Photos of the shipping label are provided.
- Photos of the received items are provided.